Achieving those two broad objectives calls for a three-stage approach. First, the CIO has to develop a thorough knowledge of the business and its markets so as to be able to understand how technology can deliver competitive advantage. Next, the IT team needs strategies for managing the complexity of numerous third party solution providers.
The Objectives of this whitepaper are:
It is imperative that the CIO understands clearly what every part of the business does, how it operates, what systems are already in place, and what potential there may be for future initiatives. What’s the business strategy? Who are today’s customers? And how might technology be used to more effectively serve them tomorrow?
Managing multiple service providers:
The main purpose of the IT department is to deliver and manage an enterprise’s technology. That doesn’t change when there are many additional third party service providers, but it can become far more complex. Integrating data across tens, or even hundreds, of different cloud providers – all of whom may have their own data standards, tools and interfaces – is a major challenge.
Develop a technology strategy for the business:
The IT department should develop a strategy that supports the enterprise’s current business plan, and also looks forward and considers how new technologies might help achieve competitive advantage.
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